Shipping policy
Find everything you need to know about our shipping policy and procedures below:
Where we deliver
We deliver across Victoria, New South Wales, Queensland, the Australian Capital Territory and the Northern Territory. Fresh produce biosecurity requirements currently prevent us from shipping to Tasmania, Western Australia and South Australia. We deliver within Australia only.
Dispatch times
Most orders are picked, packed and dispatched within 1 to 2 business days. Orders placed before 11am are dispatched the same day. Because our potatoes are fresh produce, orders placed later in the week may be held and dispatched the following week so they arrive in the best possible condition rather than sitting in a transport depot over the weekend where we cannot control their exposure to light and heat.
Delivery options
Shipping options are shown at checkout based on your delivery address. We currently ship with Australia Post, Aramex and CouriersPlease. If only one option appears at checkout, it is the service suitable for your location. Customers within approximately 5km of our Melbourne warehouse, or along our existing wholesale routes, may have their order delivered directly by our team.
Delivery timeframes
Delivery times vary by carrier, destination and dispatch timing. Australia Post is generally the fastest and most consistent option. Courier services are often more cost effective and can take longer, particularly to regional areas.
Shipping costs
Shipping is calculated at checkout based on your order weight and delivery address. Potatoes are a heavy, fresh product that travels in protective cartons, so freight on larger interstate orders reflects genuine carrier costs.
Tracking
Tracking details are provided for all orders shipped through our carrier partners. Orders delivered directly by our team are confirmed on delivery.
Packaging
Every order is hand packed in Melbourne. Each variety is bagged separately in paper bags and packed into heavy duty recyclable cardboard cartons sized to your order, with airflow maintained to protect freshness in transit.
Delivery addresses
Please check your delivery address carefully at checkout, including unit numbers, business names and a contact mobile number. If an order is returned to us due to an incorrect or incomplete address, a redelivery fee of $20 applies to cover return and resend costs.
Questions
If you have a question about your order or delivery, contact us at info@spudsisters.com.au and we will get back to you as soon as we can.
Store contact details
(03) 9503 4783
8 Henley Court, Moorabbin VIC 4783
I need help
We would love to hear from you! Please contact us on our online form